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17th April 2024 Issue no. 701

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Komplett centrally manages loss and multi-national deliveries

Milestone Systems open platform IP video management software is being used to manage shrinkage by Komplett, a major e-commerce company with nine web shops in Scandinavia selling PCs and computer components, consumer electronics, home and leisure products, appliances, tools, kitchen and gardening equipment.

Listed on the Oslo Stock Exchange, the company's web shops sell to end-users, businesses, public enterprises and resellers. By choosing to pick up the goods themselves at ten pick-up points throughout the Nordics, Komplett customers can save money on the delivery process. Efficiency of transportation, forwarding and delivery to customers is maintained via operations with logistical partners.

Komplett's main warehouse in Sandefjord, Norway, is over 21,000 square meters in size, serving customers in Norway, Sweden and Denmark. During 2010 the Group's web shops handled a total of 1,289,657 orders which accounted for 4,074,785 products: a product is picked every 8 seconds on average, and an order is dispatched every 24 seconds round the clock, every day, all year long.

Operational mission and challenges
In addition to people and vehicle traffic around offices and supply depots, the customer pick-up points require surveillance of incoming and outgoing goods. Especially due to the extensive value of the IT products being stored and transported, the need for parcel tracking is crucial to Komplett's operational excellence. Theft, mistakes or accidents during the delivery process, even some threats towards staff, are issues to be managed. A reliable video surveillance system is therefore an important business tool to document deliveries and customer pickups - also ensuring safety for the employees.

In 2008 Komplett completely reviewed their security system and made the decision to move from analog to digital video surveillance, to improve the video quality and to store it more effectively while making better use of system bandwidth through new technology.

"With Komplett's business mission to send deliveries fast at a low price, we have to secure our operations and control shrinkage costs, documenting that shipping, arrival and pickups are carried out properly. The video surveillance is also useful for investigations and evidence of burglary, as well as auditing credit card fraud," says Tor Kiste, Security & Property Manager for Komplett Group.
www.milestonesys.com

15th June 2011