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Locks and Security News: your weekly locks and security industry newsletter
17th April 2019 Issue no. 453

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Keeping on the right side of clients

Employers of mobile staff such as cleaners, security and maintenance staff need a simple and cost effective method of keeping track of their remote workforce. Missed or late visits can jeopardise client relationships and manual processes add cost to payroll and invoicing. Understandably, given the prevailing difficult trading climate, clients are insisting on independent verification of visits. To keep on the right side of clients and gain an edge on competitors, employers of remote workforces are turning to electronic monitoring.

Over the last 30 years we have seen an inexorable rise in the out-sourcing of job functions that larger employers once undertook in-house using their own staff such as cleaning, landscaping, security, property maintenance and building engineering services. This trend has led to the emergence of multi-service providers and facility management companies.

The two key issues these companies face today is the need to provide electronic proof of service provision to their clients, for example actual evidence of time spent at a client's premises cleaning, whilst reducing the colossal task of hundreds or even thousands of remote workers completing paper time sheets every week. With Panztel's market leading eziTracker system, supervisors of remote workers can confirm that both site visits and work shifts have been completed as scheduled.

Explaining how eziTracker works, Jonathan Hudson, Managing Director of Panztel, said, "Staff simply have to dial a free-phone telephone number using a fixed line phone and key in their unique PIN and eziTracker automatically captures the employee ID, site ID and attendance hours. Data can be accessed online by authorised managers in real time, at any hour, every day of the year. By alerting supervisors to staff 'no shows' eziTracker enables management to respond immediately to any potential breakdown in services.

"As eziTracker monitoring enables automated matching and verification, it also removes the need for manual processing of timesheets. This alone means a massive reduction in the administrative burden of paper time sheets, resulting in major savings in payroll processing."

For more information about Panztel's services call the company on 0845 453 4156 or visit: www.panztel.com

25th July 2012




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