Locks and Security News: your weekly locks and security industry newsletter
17th April 2024 Issue no. 701

Your industry news - first

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Voice 'fingerprints' could plug call-centre security leaks

By Brandon Butler

You've heard such stories. Mat Honan, a reporter for Wired magazine had almost his entire digital life erased when a fraudster used social media account information to trick Apple and Google into allowing him access to Honan's account information. Paul Allen, the billionaire co-founder for Microsoft fell victim to identity theft when an AWOL US Army solider called Citibank and changed the address of Allen's card from Seattle to Pittsburgh, which he then used on a $15,000 shopping spree.

The common theme between these two high-profile stories is the way fraudsters were able to penetrate the contact centres of these big companies and misrepresent themselves as legitimate customers.

23rd January 2013