Locks and Security News: your weekly locks and security industry newsletter
11th September 2019 Issue no. 474
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Imtech Toegangstechniek fully implements Field Service Suite from ORTEC and Sigmax
Imtech Toegangstechniek (Access and Security) engineers have already been using a mobile software application on a handheld computer for the past two years, and recently Imtech also implemented the advanced Field Service Suite planning system from ORTEC and Sigmax.
This allows planners to monitor the current situation on the ground in real time via a seamless link between the planning system and mobile devices in the field.
Imtech Toegangstechniek made a deliberate decision to go live with the mobile software first - in the initial phase of the project - and not to introduce the planning software until a later, second phase. Rik Kant, Service Manager at Imtech Toegangstechniek, explains:
"For us it was important to start by doing away with the paper processes in the field and replacing them with a computerized mobile system. In the past, we would fax work orders to the engineers every evening, and they in their turn would log information on job completion and materials used on paper; a system that was time-consuming and very prone to error. Just implementing the mobile solution on its own has meant we can invoice our customers for maintenance and servicing work more quickly."
The introduction of the planning system means Imtech is now able to send all work orders to engineers automatically. The solution takes account if engineers' qualifications and the requirements for the job, hours of work at the customer's business and appointments agreed with Imtech Toegangstechniek customers. The direct link between the planning system and mobile devices enables planners to see the current situation on the ground in real time, allowing Imtech Toegangstechniek to respond to changes in the planning with ease and to inform its customers of changes ahead of time.
Rik Kant: "For us it was important to achieve an effective crossover between the 'old' and the 'new' planning system in Field Service Suite. This would enable us to contact customers for whom we carry out a major annual service well in advance and keep them informed. The phased approach offered by ORTEC and Sigmax enabled us to do this successfully. Maintenance projects are now transferred completely automatically from our ERP system to the daily planning program in Field Service Suite. We received full support at every stage of the process of testing and implementing the systems, so that when it came to going live the whole thing went virtually without a hitch".
Imtech Toegangstechniek also has plans to move to using Field Service Suite for inspections in the future. This enables engineers to view the full range of detailed work instructions and drawings for an inspection on a tablet.
Imtech Toegangstechniek is part of Imtech Nederland B.V. Imtech Nederland is an innovative technical service provider that, with its 3,000 employees, provides integrated, sustainable and inventive solutions to 5,000 customers in the fields of electrical solutions, ICT and mechanical solutions, in the buildings and industry markets. These solutions provide demonstrable value for customers and range from consultancy, design and installation to professional management and maintenance. Imtech provides innumerable solutions that contribute to a sustainable society, such as in the areas of energy and the environment. Imtech Nederland is part of stock market listed European technical service provider Royal Imtech N.V.
ORTEC is one of the largest providers of advanced planning and optimization solutions and services. ORTEC's products and services result in optimized fleet routing and dispatch, vehicle and pallet loading, workforce scheduling, delivery forecasting, logistics network planning and warehouse control. ORTEC offers stand-alone, custom-made and SAP(r) certified and embedded solutions, supported by strategic partnerships. ORTEC has over 1,750 customers worldwide, 700 employees and offices in Europe, North America, South America and the Pacific Region. For more information: www.ortec.com
Sigmax delivers innovative mobile solutions that manage the maintenance and supervision activities for local authorities, police authorities and field service- and inspection companies. Sigmax also caters to client specific mobile solutions requirements and designs, builds and manages ICT infrastructure and office automation. Sigmax was founded in 1998 and now comprises four business units, each with its own expertise. Sigmax' mobile solutions have won numerous awards, are internationally recognized and form the basis of our market leadership in various industry segments. Our customer base includes companies such as Bosch, ProRail, Connexxion and more than 50 Dutch and Belgian local authorities & police authorities, including the KLPD (the Dutch National Police Services Agency). For more information: www.sigmax.nl
29th January 2014